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Queenie’s Pets® is not your average pet care service. We offer tailored experiences for dogs, cats, and even exotic pets, going beyond basic walks and visits. We engage pets in daily adventures, ensuring they have fun, exercise, and attention. For all pets, we provide plenty of affection, play, and enrichment. Our team is professionally trained in not just positive reinforcement as a buzzword, but in how to truly care for all household pets in a manner that is always Fear-Free, Force-Free, Pain-Free and, ideally, Stress-Free. We are certified in Pet First Aid and CPR, and our team gets ongoing education by industry experts, so you can trust us with your pets’ safety and happiness. We’re dedicated to Making the Lives of Pets & Their Humans Better ®.

• Professionals have formal training in animal behavior, handling emergencies, and administering medications.
• They’re insured and bonded, offering protection and accountability you won’t get from casual arrangements.
• You receive reliable communication, schedules, and detailed updates, so you’re never guessing about your pet’s care.
• Professionals prioritize your pet’s well-being as their career, not as a side gig or hobby.
• Greater flexibility and availability during holidays and busy periods.

• Pets stay in their familiar home environment, reducing stress and anxiety.
• They maintain their usual routines for meals, exercise, and sleep.
• Lower risk of exposure to illnesses or parasites that can spread in group settings.
• One-on-one attention tailored to your pet’s personality and needs.
• Having a professional visit your home can add security by deterring crime while you’re away.

To get started, visit the “Become A Client” page and fill out the form. We’ll contact you within two-to-three business days to learn more about your care needs and, if everything aligns, we will schedule a Meet-n-Greet with you and your pets in your home, which will begin your journey with Queenie’s Pets®.

Your household will be assigned a primary caregiver from our experienced team. You’ll meet them, along with a manager, during the Meet-n-Greet. After each visit, they’ll leave detailed notes in the Time to Pet app so you can stay informed. We’ll also assign a secondary caregiver to ensure continuity of care, and you’ll have the chance to meet them as well, so your pets are always looked after when needed!

Queenie’s Pets® is fully bonded and insured. Our staff members are employees of the company, not independent contractors, which enhances their accountability to both the company and our clients. Additionally, each team member undergoes a comprehensive background check before joining our staff, ensuring your pets and home are in trustworthy hands.

We strive to accommodate all pets, including those with fear-based or stress-related issues. Many pets can overcome these challenges once they associate our staff with positive experiences like food, exercise, and affection. Open communication is key; please share your pet’s behaviors, triggers, and any past history, especially if there’s a bite history. In some cases, we may need a session or more with one of our approved fear-free trainers to help assess the situation and ensure a safe relationship.

Please note, because we operate on a team basis, we are not the right fit for a household that requires a permanent one-on-one relationship with only one member of Team Queenie’s.

Yes, Queenie’s Pets® serves all breeds and sizes as long as they are willing and comfortable with formulating a relationship with us. We firmly oppose breed bans, whether at the company level or within any municipality.

Queenie’s Pets® utilizes an easy-to-use online portal and scheduling program called “Time to Pet.” We will provide you with a unique username and password, and we will have you give us all pertinent information to provide proper care for your pets as well as how to best respect your home (and where to find the treats!). All daily/weekly dog walking clients will have an ongoing schedule, with a “set it so we never forget it” arrangement. For intermittent pet care (individual walks, vacation care, or other unforeseen needs), you will simply log in to your Time to Pet account to schedule visits (as well as update your pets’ profiles with any new information/updates) easily. We’ll guide you through the process—it’s simple!

Yes, Queenie’s Pets® administers medication to pets without an additional fee, provided your pet is cooperative. A practice visit may be required beforehand to ensure your pet is comfortable taking medication from our staff.

All care provided by Team Queenie’s occurs in/from your home. Our aim is to keep pets comfortable in their familiar environment. For daily dog walking, we might stroll through your neighborhood, hike the Wissahickon, or arrange energetic playdates either at your in your yard or another client’s, with advance permission to do so. This flexibility allows your pet to enjoy their routine and surroundings while receiving the care they need.

Absolutely! Thanks to our efficient staffing system, we can usually accommodate last-minute requests from existing clients. While we can’t guarantee availability for all last-minute bookings, we strive to meet your needs. There is a small additional fee, but it’s worth it for the peace of mind knowing that a known and trusted professional is caring for your pets in a pinch!

At Queenie’s Pets®, we pride ourselves on delivering exceptional service at all times. Our experience is that service businesses offering discounts may compromise service quality, as it is entirely based upon a human’s time. We ensure that the quality of our service reflects our pricing, which we believe is unmatched in value.

Absolutely! At Queenie’s Pets®, we believe that socialization (for dogs that want it, not all do!) can be the best way to tire out your pup and give them the enrichment they deserve. Dog playdates are a hallmark of our service, as we recognize that many dogs require vigorous playtime with their friends to stay mentally and physically stimulated. A tired dog is a well-behaved dog, and nothing tires them out quite like energetic playtime with companions. While we can’t guarantee a playdate every day, we make it a priority to ensure that our regulars enjoy plenty of time with their best buds. Your pup will love the fun and friendship!

Absolutely! We know that not every dog wants to be around other dogs, or perhaps they just need a break from it if they aren’t feeling well. Whether it’s a puppy who isn’t finished their shots, a senior who needs to take things slowly, or a pup who just pure-and-simple doesn’t care for other dogs, our team members are here to personalize the level of care your pet needs and/or wants. While we cannot promise private visits during our busiest midday hours (11-3), we will do our best to accommodate with the most ideal schedule we can mutually create.

Queenie’s Pets® requires a minimum of one visit per day for cat sitting. Many of our clients have us come twice per day so their cats get set meals and more human interaction. Daily visits are essential for your cat’s health and well-being, as they help prevent issues like knocked-over water bowls, loneliness, and potential illness. Cats thrive on human interaction and regular routines -even the shy ones- which helps reduce undesirable behaviors such as scratching, inappropriate elimination or uncharacteristic vocalizations. Our clients often find that their cats are much calmer when they return home after daily visits. And yes, we do overnight stays for cats as well!

For small mammals, we require once-a-day minimum visits.

For reptiles and fish, we discuss with you an ideal care schedule that meets your pets’ needs whilst not compromising the integrity of our company care minimums.

The short answer is no. Are there some exceptions? Yes, but they are rare. We want to respect that plants are living pieces of our home makeup and have their own nutritional needs. We are glad to help out with some minimal watering of indoor plants, but outside lawn/garden watering we must leave up to someone else in your circle, as it takes too much time away from why we are really there – for your animals. We are Pet Professionals, not plant, garden nor grass professionals, and we know when to stay in our own lane and we thank you in advance for your understanding.

We often are able to accommodate visiting pets, but only with advance notice, a signed contract from the pet’s owner or proof from a rescue organization that you are allowed to have that pet under our care. Visiting pets’ owners must give us information about that pet’s needs/behaviors/fears and so on. Anyone having a guest pet we were not told of in advance may force us to cancel the visit with the pet that is known to us for the sake of caregiver safety and liability.