Philly Mt Airy Chestnut Hill Germantown Dog Walking
Philly Mt Airy Chestnut Hill Germantown Pet Sitting
 
 

 

 

 

What are the benefits to choosing a professional pet sitter?

I know I want to hire a pro, so… Why choose Queenie’s?

I’m interested in becoming a client. How do I get started?

Who will be visiting with my pets?

How can I be certain that my home, keys, and pets
are secure?

My pet has some fears, minor aggression, or nervous behaviors; will you still work with him or her?

My dog is a Pit Bull, Doberman, Rottweiler, American Bulldog or other “bully” breed. Will you provide service anyway?

How do I schedule visits for my pets?

My pet requires medication - will you administer it?
Is there a charge for this?

Where does all of the care take place?
Do I bring my pet to you or do you come to me?

 

My schedule changes all the time.
Can I schedule with you last minute?

Do you offer discounts for daily services?

My dog loves other dogs. Will you socialize him/her?

Will you provide every-other-day care for my cat(s)?

Are you bonded & insured?

Do you provide care for exotic pets?

What time will you come to visit my pet(s)?

How will I find out what my pet did while I was out?

Why does Queenie’s Pets charge for an initial consultation?

Will you use the same leash and collar I use?

We are working hard to train our new puppy. Will you help us maintain our routines?

Where are you located?

 


What are the benefits to choosing a professional pet sitter?
Compared to boarding, or hiring a neighbor/family member, a professional pet sitter offers innumerable advantages, including:

- There's no place like home! A familiar environment, and usual routines of food and exercise, along with the personalize attention a pro pet sitter provides are unmatched in any other situation

- Less exposure to kennel-borne illness, Less trauma of transport and goodbyes

- Having someone in your home is a big home crime deterrent.

- Hiring a professional, as opposed to a friend, a local kid, or a neighbor, ensures that there's accountability in the care of your animals. There is a precise schedule and the interview process is detailed.

- A pro will leave you a complete communication about each visit, including notation about anything out of the ordinary, so you know exactly what your pets have been up to, and they will note anything out-of-the-ordinary.

- Professional pet sitters and dog walkers are trained in their field - they can assist you with training tips, and encounter every pet behavior under the sun - so there is very little we haven't faced on the job, and very little we don't know how to manage!

- We are available nearly every day and can accommodate your schedule much more than someone who is just doing you a favor.

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I know I want to hire a pro, so… Why choose Queenie’s?
Queenie’s Pets® is highly unique among dog walking and pet sitting companies in Northwest Philadelphia. We walk, but we don’t just walk; we visit cats and caged pets, but we don’t just visit. Every day we hike, swim, play, run, and host whatever fun playdates & adventures we can for the dogs in our care. For our cat, bird, rodent and reptilian clients, we fill our daily visits with the necessities – but also cuddles, singing, loads of attention, and play. These are not “special” services that our pet-parents have to request; this is what we do to keep things interesting and take the word “pet professional” to a much higher level. We get to know your pets and personalize our service accordingly- with dogs, cats, exotics, and everything in between- so that they, and you, get the absolute most from our time together.

In addition to the rockin’ services we provide, our staff are professionally trained by a canine behaviorist (who only works in positive-reinforcement-based methods), and Pet CPR and Pet First Aid certified. It may be true that anybody can hold a leash, but we’ll understand what’s happening on the other end of it!

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I’m interested in becoming a client. How do I get started?
Go to our Contact Us tab above, and fill out all of the requested information. We’ll get back to you in a jiffy! Once we’ve connected, we’ll set you and your pets up with a Meet-n-Greet (“MnG”) so we can be on our way to a life-long relationship!

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Who will be visiting with my pets?
Every household is assigned a primary caregiver from one of our illustrious staff You will meet them, along with one of our managers, at our Meet-n-Greet and get to know them better through the notes they will leave you about their visits with your animals! Once we establish your household’s care needs, you will be assigned a secondary caregiver whom you will have the opportunity to meet so someone is always available to jump in on any visits you need!

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How can I be certain that my home, keys, and pets are secure?
Queenie’s Pets® is fully bonded and insured. In addition, everyone on our staff is employed by our company, not independently contracted. This means they have much more responsibility to the company and with our clients. In addition, each staff member must pass a full background check prior to joining our team

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My pet has some fears, minor aggression, or nervous behaviors; will you still work with him or her?
We will do our darnedest! Some dogs (or cats) have fear-based or stress-based aggression and/or anxiety that can often dissipate once they come to associate a Queenie’s staffer with the activities they love (food, exercise, cuddles…). With an open dialogue amongst us humans, we can create a plan and timeline to foster a trusting pet-caregiver connection.

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My dog is a Pit Bull, Doberman, Rottweiler, American Bulldog or other “bully” breed. Will you provide service anyway?
Queenie’s Pets® policy is that we will work with any breed, any size, so long as they have a happy attitude. Queenie and her staff are entirely opposed to any breed banning – for the company or any municipality.

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How do I schedule visits for my pets?
Queenie’s Pets® uses a user-friendly, online scheduling program called “Leashtime." We will assign you a unique username and password and any time you have a pet-care need coming up for us, you simply log in to your Leashtime account and take care of it easily from there. We’ll show you how it all works- it’s a snap!

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My pet requires medication - will you administer it? Is there a charge for this?
Queenie’s Pets® does not charge any additional fee for medicating your pets, so long as your pet is relatively cooperative in the process.

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Where does all of the care take place? Do I bring my pet to you or do you come to me?
All of Queenie’s care takes place in & from your home. Our purpose with in-home care is that the pet gets to remain in his/her familiar surroundings. For daily dog walking clients, we may walk the sidewalks in your neighborhood, go for hikes along the Wissahickon, or take your dog to another pup’s house for an energetic playdate – or, if your dog likes to play party host, we can bring others to your yard!

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My schedule changes all the time. Can I schedule with you last minute?
Yes. With our efficient staffing system, we typically are able to accommodate down-to-the-wire requests for existing clients. We cannot guarantee that all last-minute requests can be accommodated, but we always do our best! While additional fees do apply, it is a small price to pay for peace of mind, knowing that your pets’ needs are covered by a pro in a pinch!

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Do you offer discounts for daily services?
Queenie’s Pets® offers top-notch service at all times. It is our experience that companies that offer discounts on a regular basis may also offer you discounted-style service. We provide the quality of service to match our pricing- always. We believe that our value is unparalleled

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My dog loves other dogs. Will you socialize him/her?
AB-SO-LUTELEY! Doggie playdates are a hallmark of the Queenie’s Pets® experience! Some pups need really hearty action to balance out their down times. We know that a tired dog is a well-behaved dog, and for a lot of pups, NOTHING wears them out like rigorous playtime with another dog (or two, or three!). While we can’t guarantee a playdate (or other group activity, such as a woods hike) EVERY day, we can assure you that our “regulars” never go for long without seeing their best buds!

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Will you provide every-other-day care for my cat(s)?
Cat sitting by Queenie’s Pets® is a minimum of one visit per day. We believe that this is best for the health and welfare of felines for many reasons, including, but not limited to: the chance of knocking over water bowls, locking themselves in closets or basements, becoming ill, and simply to avoid loneliness. Your cat is used to humans being around on a regular basis, being petted or hearing voices and feeling your energy. Loneliness can lead to undesirable behavior, such as furniture scratching, territorial or behavioral marking, loud crying, or mischievous actions. In our experience with daily visits, clients tell us they come home to much calmer cats than they have before.

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Are you bonded & insured?
Yes! And all of our caregivers undergo a criminal and civil background check prior to hiring.

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Do you provide care for exotic pets?
Yes! We are glad to provide excellent care for your exotics. Queenie’s caregivers are animal lovers of wide-ranging experience. If we’ve never cared for your type of pet before, we will let you know and ask for your best guidance. We currently care for several exotic birds, rats, guinea pigs, turtles, and ferrets, and have a wealth of aquatic animal experience.

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What time will you come to visit my pet(s)?
That is, for the most part, up to you. Our service hours are from 8 a.m. – 10 p.m. (8p.m. – 8 a.m. for overnight clients). Within those hours, we ask you for a minimum of a two-hour time frame (or wider, if you’re more flexible) in which it would be acceptable for us to arrive. For young puppies, we ask for a half hour time frame until they are house trained, and then widen the time frame slowly until they are ready for the two-hour frame like all the big kids! We also do more precisely-timed visits for those taking medications, or seniors in the more challenging stages of life.

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How will I find out what my pet did while I was out?
For every visit, we'll leave you a narrative note in your home, detailing the fun and frivolity we had that day, along with a potty report, and any other pertinent information

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Why does Queenie’s Pets® charge for an initial consultation?
Because we value you as a client and the detailed needs of your pets, we want to give you a complete hour of our time - getting acquainted, learning routines, and going over all of your questions and concerns. Companies offering free consultations may wish to rush through this process because they are giving away their time for free. We will never rush you; we value our time as well as your pets’ needs, and we look forward to taking however long necessary to understand and respect your household, creating the building blocks for a life-long relationship right from the very start!

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Will you use the same leash and collar I use?
Yes, but with the exceptions of prong collars, choke chains, and flexi-leads. In place of those, we will ask for a regular leash and collar to be made available to us, and we might be able to find the best harness for your pup if they could benefit from one!

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We are working hard to train our new puppy. Will you help us maintain our routines?
You betcha. While we do not claim to be trainers ourselves, our staff is trained on a regular basis by esteemed area positive reinforcement trainers. From these sessions, we are proud to have an entire staff that is kept on the forefront of positive-reinforcement-based methods of training. Couple that with finely-tuned understandings of puppy development and canine body language, and we’re astoundingly well-equipped to support your puppy’s training and provide intuitive care as your puppy grows.

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Where are you located
7174 Germantown Ave. Phila, PA, 19119

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